Terms and Conditions
Welcome to LumoLearn, operated by Lyza Education Pte. Ltd.
Last updated: 31 July 2026
The following Terms and Conditions and any other rules posted on our Platform (collectively the “Terms”) constitute an agreement between Lyza Education Pte. Ltd., trading as LumoLearn (“LumoLearn”, “we”, “our”, or “us”), and you, governing your access to and use of the LumoLearn school management platform available at https://lumolearn.ai, related web applications, APIs, and services (collectively the “Platform” or “Service”).
By accessing or using the Platform, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, you must not use the Platform. We may modify these Terms from time to time. Your continued use of the Platform following such change signifies your agreement to the modified Terms. The “Last updated” date above indicates when these Terms were most recently revised.
If you are under 18, you may use the Platform only with the involvement and consent of a parent or guardian, and only as permitted by the Organisation Customer that manages your access. Please also read our Privacy Policy.
1. Nature of the Platform
1.1. LumoLearn is a software-as-a-service school and centre management platform. It provides tools that Organisation Customers may use for purposes such as class and lead registration, student and staff administration, calendaring and leave management, invoicing and payments, curriculum and coding tools, feedback and progress reporting, communications integrations, and optional AI-assisted classroom features.
1.2. We are not, by providing the Platform alone, operating as a childcare centre, crèche, nursery, enrichment school operator, or in loco parentis for students of Organisation Customers. Custody, care, teaching delivery, and on-premises safety remain the responsibility of the relevant Organisation Customer and the parents or guardians of students, except where we expressly agree otherwise in a separate written agreement.
1.3. Features available to an Organisation Customer depend on its subscription, configuration, and enabled integrations. We do not guarantee that any particular feature, teacher assignment, class outcome, or third-party integration will be available without interruption.
2. Definitions
2.1. “Organisation Customer” means a school, education centre, company, or other organisation that has an organisation account on the Platform.
2.2. “Authorised User” means an individual permitted by an Organisation Customer to access the Platform under that organisation’s account, including owners, administrators, teachers, staff, students, parents/guardians (where access is granted), and kiosk or service roles.
2.3. “Customer Content” means data, content, files, messages, images, audio, video, and other materials submitted to, uploaded to, generated in, or stored on the Platform by or on behalf of an Organisation Customer or its Authorised Users (including student records, registrations, feedback, projects, and communications).
2.4. “you” means the individual accessing the Platform, and where you accept these Terms on behalf of an Organisation Customer, also that Organisation Customer.
3. Accounts, Access, and Eligibility
3.1. You must provide accurate registration and profile information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3.2. Organisation Customers are responsible for (a) inviting, provisioning, and deactivating Authorised Users; (b) assigning roles and permissions appropriately; and (c) ensuring that only authorised persons access Customer Content.
3.3. We may suspend or restrict access where we reasonably believe credentials have been compromised, these Terms have been breached, fees are unpaid, or suspension is required for security, legal, or operational reasons.
4. Organisation Customer Responsibilities
4.1. Where you use the Platform as or for an Organisation Customer, you are responsible for your use of the Platform in providing education or related services to students and families, including class policies, refunds, make-up classes, teacher allocation, premises rules, and student conduct. Those operational rules are between you and your customers; they are not set by these Platform Terms unless separately agreed in writing with us.
4.2. You must ensure that you have a lawful basis (including any required parental or guardian consent) before uploading or processing personal data of students, parents, or staff on the Platform, and before enabling features that process sensitive or biometric data (for example face recognition or AI companion sessions).
4.3. You must not submit false or misleading information required for account setup, registration, billing, or compliance. We may suspend or terminate access where material information is false or withheld.
4.4. You are responsible for the security and lawful use of devices, networks, and premises used to access the Platform, including shared tablets or kiosk devices configured for mini-app or attendance features.
5. Customer Content, Data Ownership, and Data Sharing
5.1. As between you and us, Organisation Customers retain ownership of Customer Content. We do not claim ownership of student work, class records, or other Customer Content solely because it is stored on the Platform.
5.2. You grant us a limited licence to host, process, transmit, display, and back up Customer Content solely as needed to provide, secure, maintain, and improve the Platform, to comply with law, and as otherwise described in our Privacy Policy.
5.3. Stricter data sharing. Unlike a consumer marketing site, LumoLearn is designed for organisation-controlled education data. We will not sell Customer Content. We will not use Customer Content containing personal data of students, parents, or staff for our own third-party advertising or for granting unaffiliated third parties a general right to use such content for their marketing, except where an Organisation Customer or Authorised User has expressly enabled a specific feature that requires such processing and such use is described in our Privacy Policy or the in-product notice for that feature.
5.4. We process Customer Content as a service provider / data intermediary to Organisation Customers for Platform delivery. Organisation Customers remain responsible for deciding what Customer Content is collected, who within their organisation may access it, and what they disclose outside the Platform.
5.5. Access to Customer Content within the Platform is controlled by organisation membership and role-based permissions. We may disclose Customer Content to subprocessors that help us operate the Platform (for example cloud hosting, authentication, email, payment, AI, messaging, or calendar providers) under appropriate arrangements, as described in our Privacy Policy. Partner-organisation visibility applies only where an Organisation Customer has configured a partnership or shared registration workflow.
5.6. We do not obtain a blanket licence to use student or staff photographs, film, or audio captured through the Platform for LumoLearn’s own promotional marketing. Any use of such media for an Organisation Customer’s own communications remains that Organisation Customer’s responsibility and must comply with applicable law and the consents it has obtained. Platform features that generate AI summaries, parent reports, or similar outputs process Customer Content only to deliver those features to the enabling organisation and its intended recipients.
5.7. Authorised Users must not copy, export, scrape, or disclose Customer Content except as permitted by their Organisation Customer’s instructions, these Terms, and applicable law.
6. Acceptable Use
6.1. You must not use the Platform to:
- (a) violate any applicable law or third-party right;
- (b) upload malware or attempt to gain unauthorised access to the Platform, other accounts, or related systems;
- (c) interfere with or disrupt the Platform’s integrity or performance;
- (d) harass, threaten, abuse, or harm others, or upload unlawful, harmful, or infringing content;
- (e) circumvent access controls, rate limits, or security features;
- (f) use the Platform to provide competing services that reverse engineer or systematically copy non-public Platform features or documentation, except to the extent such restriction is prohibited by law; or
- (g) misuse integrations (including messaging, calendar, payments, or AI features) in a manner that violates the third-party provider’s terms or applicable law.
6.2. We may remove or restrict Customer Content or access that we reasonably believe violates these Terms or creates a security, legal, or operational risk.
7. Third-Party Services and Integrations
7.1. The Platform may interoperate with optional third-party services (for example payment gateways, Google Calendar, WhatsApp, Zoom, or AI providers). Your use of those services may be subject to the third party’s own terms and privacy policies.
7.2. Enabling an integration constitutes instruction to us to exchange the data reasonably necessary for that integration to function. You are responsible for configuring integrations lawfully and for disconnecting them when no longer authorised.
7.3. We are not responsible for third-party services we do not control, including their availability, security incidents on their systems, or changes to their APIs or policies.
8. Fees, Invoicing, and Payments
8.1. Platform subscription or usage fees (if any) are as agreed in an order form, invoice, or other commercial agreement with us. Unpaid Platform fees may result in suspension of access.
8.2. Where Organisation Customers use the Platform to issue invoices or collect payments from their own customers (for example via HitPay or other configured methods), those payment relationships are between the Organisation Customer and the payer. We facilitate tooling and gateway integrations but are not the merchant of record for an Organisation Customer’s course fees unless expressly stated in writing.
8.3. Refund, make-up class, schedule change, and course-fee policies for classes run by an Organisation Customer are determined by that Organisation Customer, not by these Platform Terms.
8.4. Prices, plans, and promotions for the Platform may change from time to time. Changes to recurring Platform fees will be communicated in accordance with the applicable commercial agreement or reasonable notice where required.
9. Intellectual Property
9.1. We and our licensors own the Platform, including software, designs, trademarks, documentation, and branding (including “LumoLearn” and related marks). No rights are granted except as expressly set out in these Terms.
9.2. You must not use our trademarks, logos, or branding without our prior written consent, except for truthful factual references to your use of the Platform.
9.3. Feedback you provide about the Platform may be used by us to improve our products without obligation to you.
10. Confidentiality
10.1. Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Content is Confidential Information of the Organisation Customer. Platform non-public technical and commercial information is our Confidential Information.
10.2. The receiving party must protect Confidential Information with reasonable care and use it only for purposes permitted under these Terms, except where disclosure is required by law or already public through no fault of the receiving party.
10.3. Authorised Users must not reproduce or distribute non-public Platform materials, Organisation Customer curriculum materials, or other Confidential Information obtained through the Platform except as authorised by the owning party.
11. Privacy and PDPA
11.1. Our collection, use, and disclosure of personal data in connection with the Platform is described in our Privacy Policy, which forms part of these Terms by reference.
11.2. By using the Platform, you acknowledge that personal data may be processed for account administration, Platform delivery, security, support, billing, and enabled features, in accordance with the Personal Data Protection Act 2012 of Singapore and our Privacy Policy.
11.3. Organisation Customers must ensure their notices and consents to students, parents, and staff are adequate for the Customer Content they upload and the features they enable.
12. Disclaimers
12.1. The Platform is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that Customer Content will never be lost.
12.2. AI-generated outputs (including assistants, reports, transcriptions, and recommendations) may be inaccurate or incomplete. Organisation Customers and Authorised Users remain responsible for reviewing such outputs before relying on them for educational, safeguarding, or operational decisions.
12.3. Nothing in these Terms excludes liability that cannot be excluded under Singapore law.
13. Limitation of Liability
13.1. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity, arising out of or related to the Platform or these Terms, whether in contract, tort (including negligence), or otherwise.
13.2. To the fullest extent permitted by law, our aggregate liability arising out of or related to the Platform or these Terms shall not exceed the greater of (a) the amounts paid by the relevant Organisation Customer to us for the Platform in the twelve (12) months preceding the claim, or (b) SGD 100, if no such fees were paid.
13.3. We are not liable for hurt, injury, loss, or damage arising from Organisation Customers’ premises, classes, transport, custody of children, or other activities outside our reasonable control as a software provider.
14. Indemnity
14.1. You shall indemnify, defend, and hold harmless Lyza Education Pte. Ltd. and its officers, employees, and agents from and against claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your or your Authorised Users’ breach of these Terms; (b) Customer Content; (c) your provision of education or related services using the Platform; or (d) your failure to obtain required consents or lawful bases for personal data processed on the Platform.
15. Suspension and Termination
15.1. You may stop using the Platform at any time. Organisation Customers may request account closure in accordance with their commercial agreement with us.
15.2. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay applicable fees, create a security or legal risk, or if required by law.
15.3. Upon termination, your right to access the Platform ceases. We may retain or delete Customer Content in accordance with our Privacy Policy, legal obligations, and any applicable commercial agreement (including any agreed export assistance).
16. Changes to the Platform
16.1. We may modify, suspend, or discontinue features of the Platform from time to time, including for security, legal, or product reasons. Where a change materially reduces paid functionality, we will use reasonable efforts to provide notice to Organisation Customers.
17. General
17.1. These Terms are governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction, without prejudice to any mandatory consumer protections that cannot be waived.
17.2. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger, or sale of assets.
17.3. These Terms, together with the Privacy Policy and any order form or written commercial agreement with an Organisation Customer, constitute the entire agreement regarding the Platform and supersede conflicting prior understandings relating to the same subject matter. In the event of conflict between these Terms and a signed commercial agreement with an Organisation Customer, the signed commercial agreement prevails for that Organisation Customer to the extent of the conflict.
18. Contact
18.1. If you have questions about these Terms, please contact us at contactus@lumolearn.ai.